Emergency Incident Response
Your site has been hacked.
Google is warning visitors away, your host shut the account off, or the homepage is selling something you’ve never heard of. Call and we can start today.
Sound familiar
What people say when they call.
- “Google says my site may be hacked.”
- “My host suspended the account for malware.”
- “There are admin users I never created.”
- “Visitors are getting sent to a spam site.”
- “Our emails started landing in junk.”
What we do
From the first call to clean.
The same order every time, so nothing gets skipped when things feel urgent.
1
Contain
We put the site behind a maintenance page, change every password and key, and take a snapshot so nothing gets lost.
2
Clean
We remove the malware and injected code, and compare WordPress, your plugins, and your theme against known clean copies.
3
Sweep for backdoors
We look for the ways attackers get back in, like hidden admin accounts, rogue scheduled tasks, altered files, and code tucked into the database.
4
Close the hole
We find how they got in and patch it, whether that was an old plugin, a reused password, or a leaky host setting.
5
Get you delisted
Once the site is clean we request reviews from Google Safe Browsing and the major blocklists so the warnings come down.
What you receive
When it’s over.
- Your site back online and clean
- A written incident report covering how they got in, what they touched, what we removed, and what to change
- Review requests filed with Google and the blocklists that flagged you
- A clean backup taken after the fix
- 30 days of monitoring for reinfection
Price
One WordPress site, from the first call through the report.
If the same infection comes back within 30 days, we clean it again at no charge.
It doesn’t cover rebuilding a site that can’t be saved or moving to a new host. We’ll tell you up front if either one applies.
Emergency